Your scheduled therapy session is reserved specifically for you. When appointments are canceled at the last minute or missed without notice, other clients lose the opportunity to receive care. 

Please provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. Missed appointments or cancellations with less than 24 hours’ notice may be charged the full session fee.

Clients must join their scheduled session within 15 minutes of the appointment start time. Arriving more than 15 minutes late may be considered a no-show and subject to the full session fee.

Unexpected circumstances will be considered on a case by case basis.